Nagaland becomes first north-eastern state to launch single emergency number ‘112’

The Union Home Minister Rajnath Singh on December 1, 2018 launched the single emergency number ‘112’ under the Emergency Response Support System (ERSS) for the state of Nagaland.

The launch coincided with the state’s formation day and the inaugural day of the 2018 edition of the Hornbill Festival.

Key Highlights

With the launch of the emergency response support system, the residents of the state would not require to remember multiple helpline numbers.

The residents could dial '112' or use panic button on their phones or '112 India' mobile App to connect to a single number based emergency service, which will connect to police, fire, health and other helplines through an emergency response centre in the State.

The Emergency Response Vehicles fitted with mobile device terminals were also flagged off on the occasion.

The Union Government has allocated Rs 321.69 crore under the Nirbhaya Fund for the implementation of the ERSS project across the nation. Nagaland alone has been allocated Rs 4.88 crore for the project.

Under this project, one Emergency Response Centre has been established in Kohima along with 3 District Command Centers (DCCs), namely Kohima, Dimapur and Mokokchung.

•  The Emergency Response Centre is capable of receiving emergency calls through voice call to 112, email, panic buttons activated calls and 112 India mobile App.

Shout Feature

The 112 India mobile app includes a unique ‘SHOUT’ feature to ensure the safety of women.

The feature allows victims to seek immediate assistance from registered volunteers in the vicinity apart from contacting Emergency Response Centre.

The SHOUT feature is exclusively available to women.


Nagaland has become the first amongst the North-Eastern States and the second state overall in India to launch the single emergency number ‘112’ under ERSS.

The state has integrated the emergency system with Tourist Police and Highway patrol and will expand to interior districts subsequently.


Himachal Pradesh on November 28, 2018 had become the first Indian state to launch the single emergency number ‘112’ service under the Emergency Response Support System (ERSS).

The ‘112 India’ mobile app will be subsequently rolled out in all states and union territories to help people across the country access the unified emergency services.

The Justice Verma Committee, in the backdrop of the unfortunate Nirbhaya incident in December 2012, suggested for the implementation of the ‘Emergency Response Support System’ (ERSS) across India.

This recommendation was accepted by the Union Ministry of Home Affairs (MHA).

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