Convergys is Hiring Customer/Technical/Sales Support Associate

Fri, 31 Aug 2018 19:19 IST

Convergys is looking for Customer/Technical/Sales Support Associate for Gurgaon Location. Graduates with good communication skills and strong computer navigation skills can apply for the post.

Convergys is a leading customer and Information Managing Company, focused on delivering superior customer experiences.It is headquartered in Cincinnati, Ohio, US. Theorganisation employs around 1,30,000peoplein 31 countries around the world and generates an annual net profit of approximately 3 billion dollars.

 

Job Location: Gurgaon
Process: Customer Care
Type of Engagement: Full-time
Regular/Temp: Regular
Qualification: Graduate
Salary/Stipend: Not Disclosed


Job Description

Coordinate with clients and understand their requirements, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
Prepare complete and accurate work including appropriately notating accounts as require
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Participate in activities designed to improve customer satisfaction and business performance

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