HP: Job Opening for Service Delivery Manager

Mon, 27 Aug 2018 19:42 IST

HP is looking for Service Delivery Manager for Hyderabad Location. As a Service Delivery Manager you should ensure good customer relationship and helps in business growth.

HP or The Hewlett-Packard Company, is a renowned Information Technology Company, headquartered in Palo Alto, California. The company is known for developing and manufacturing of wide variety of hardware components. It is considered amongst top valuable brands and generates approx104 Billion Dollar revenue annually.


Job Location: Hyderabad, Andhra Pradesh
Type of Engagement: Full-time
Regular/Temp: Regular
Qualification: First Level University Degree or equivalent combination of education.
Experience: 1 -3 years relevant industry experience with ITIL/ITSM knowledge.
Salary/Stipend: Not Disclosed

Job Description

Develops & nurtures to excellent customer satisfaction
Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.
Contributes to account service delivery plan.
Identifies incremental revenue opportunities.
Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.

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Job Details